STOP, LOOK and LISTEN of communication Skills

STOP, LOOK and LISTEN: A Simple Model for Effective Communication in Healthcare

Good communication starts with being present, aware, and attentive. The STOP, LOOK, and LISTEN approach offers a practical framework for enhancing your communication skills and building trust with patients.

🔴 STOP: Be Present and Focused

• Pause what you’re doing when appropriate to give the patient your full attention.
• Introduce yourself clearly – e.g., “Hello, my name is…”
• Position yourself at the patient’s eye level to promote comfort and connection.
• Avoid distractions like looking at your phone or speaking with colleagues.
• Ask for and confirm the patient’s name – check spelling if necessary.
• If writing notes, explain why, then return to the conversation smoothly.

👁️ LOOK and 👂 LISTEN: Tune into the Patient

• Consider how the patient might be feeling – show empathy.
• Remain calm, professional, and respectful in every interaction.
• Demonstrate active listening through posture, facial expression, and eye contact.
• Ask clarifying questions if anything is unclear.
• Listen to what’s not being said – silence, body language, and hesitations are meaningful.
• Avoid private chats with colleagues near patients – they may feel excluded.

Why It Matters

Effective communication is more than just words – it’s about presence, empathy, and clarity. When patients feel heard and understood, they are more likely to feel safe, respected, and cared for.

By using the STOP, LOOK, and LISTEN method, you can help ensure patients feel valued and supported throughout their care experience.