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To promote good communication and care, it is really important to recognise that everyone is an individual who needs to be communicated within an individual way. Similarly, each individual will have a different way of communicating with you.

You should never assume that you know what people want because of their culture, age, ability or any other factor.

Always ask an individual how they would like to be addressed, make sure that you take the time to find out about their likes and dislikes including basic things such as how they like to take their tea. The way that each individual communicates back to you will be different.

Where language is a barrier a translator should be made available until an appropriate service is available for the long term.

It is important to ensure that you make time to communicate with individuals, if possible in a quiet place away from noise and distractions, giving individuals an opportunity to voice any concerns or ask questions knowing that you have the time to listen and communicate is very important.

Always consider the most effective way to communicate with the individual, they may have needs that should be taken into consideration, someone who has difficulty communicating verbally or has difficulty hearing may want to write things down, always check their care plan and communicate with colleagues so that you have as much information as possible to ensure that you are providing the best possible.