First and Last Impressions Count

First and Last Impressions Count in Health and Social Care

In health and social care, first and last impressions have a lasting impact. Every patient interaction, from the initial greeting to the final goodbye, shapes how a person feels about their care experience.

👋 Start with a Positive “Hello”

A warm and engaging introduction helps establish trust from the beginning. Even a short encounter can be transformed with:

• A friendly tone
• Genuine interest in the individual
• Clear and respectful communication
• A simple smile to make people feel at ease

First words matter – they set the tone for the entire interaction. Even during busy or stressful times, a positive attitude can significantly affect how safe and supported a person feels.

👋 End with a Clear and Reassuring “Goodbye”

Finishing an interaction well is just as important as how it began. Always make sure the individual understands:

• What is happening next
• Why it's happening
• When they’ll receive further updates
• What they should expect

Never leave someone with unanswered questions or uncertainty. If you don’t have all the answers, provide reassurance and tell them when you’ll follow up.

Why It Matters

Positive first and last impressions help individuals feel safe, respected, and valued. Poor communication at either end can lead to anxiety, confusion, or mistrust.

By focusing on the beginning and end of every patient encounter, healthcare professionals demonstrate clarity, professionalism, and compassionate care.