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Before we start this course, we will first look at what is covered during the training. The course is divided in categories and within each category, you will find several videos. You can pause and watch again any of the videos on in the course. We update our courses regularly and you will be able to see any replacements and also any new videos as they are released. This may be an online course but if you have any questions during the course, you can contact us by phone, email, or use our online chat facility on any of our websites. You will work through the course videos in order and that will give you an overview of what is contained in the course. In the first section of the course, we look at different methods of communication, both verbal and non-verbal, including sign language. We will also look at complaints and dealing with different complaints and challenging situations. We will also look at recognising danger signs. The course is mapped to the knowledge section of the Care Certificate Standard Six and you will find a mapping document on the student resources section.