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Good communication develops your knowledge and understanding about individuals and the part played by other workers so that the best care and support possible can be provided. It helps build working relationships where each person’s views are valued and taken into account.

Talking is often seen as the most common method or type of communication but most communication is silent. Gestures, tone of voice, grins, shrugs, nods, moving away or closer, crossing arms and legs all tell us far more than words. Learning to take account of these reactions is all part of developing your communication skills to achieve the best outcomes for individuals. Communication can be harder when we can’t see these signs like when we use the phone, texts or email. You may have had a text message and you read it one way and think it is rude, but it was actually meant to read, in totally the opposite way.

On this course, we will look at different methods of communication both verbal and non-verbal including sign language. We will also look at complaints and dealing with different complaints and challenging situations. We will also look at recognising danger signs.

This course is mapped to the knowledge section of the care certificate standard 6 and you can find the mapping document on the student recourses section.

The course takes about 45 minutes to watch the videos.